Privacy Policy

Last Updated: June 3, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when you:

• Request services through our website
• Contact us via email
• Schedule appointments or consultations
• Use our facilities or services

This information may include:

• Your name and contact details
• Pet information including species, breed, age, and health details
• Service preferences and booking history
• Payment information for service transactions

How We Use Your Information

We use the information we collect to:

• Provide the pet care services you request
• Communicate with you about appointments and service updates
• Maintain records necessary for quality care delivery
• Process payments and maintain financial records
• Improve our services based on feedback and usage patterns
• Comply with legal obligations and regulations

Information Sharing

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With veterinary professionals when necessary for your pet's care
• With service providers who assist our operations under confidentiality agreements
• When required by law or to protect legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and staff training on data protection.

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Pet health records are maintained according to professional standards and regulatory requirements.

Your Rights

Under data protection laws, you have rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]

Address: 47 Meadowbrook Lane, Bristol, BS8 2PQ, United Kingdom