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GDPR Compliance

Last Updated: June 3, 2026

Our Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and outlines your rights as a data subject.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • Legal Obligation: Processing is necessary to comply with legal requirements
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided this does not override your rights

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to request that we transfer your data to another organization or directly to you under certain conditions.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]

Address: 47 Meadowbrook Lane, Bristol, BS8 2PQ, United Kingdom

We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Data We Collect

We collect and process the following categories of personal data:

  • Identity data: name, contact information
  • Pet data: species, breed, age, health information, behavioral characteristics
  • Service data: booking history, preferences, service records
  • Financial data: payment information, transaction history
  • Technical data: IP address, browser type, device information

How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Secure data storage systems with encryption
  • Access controls limiting who can view personal data
  • Regular security assessments and updates
  • Staff training on data protection principles
  • Secure communication channels for data transmission

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary based on data type and purpose:

  • Pet care records: retained for professional standards compliance, typically 7 years
  • Financial records: retained according to tax and accounting regulations
  • Marketing data: retained until consent is withdrawn
  • Website usage data: typically retained for 12-24 months

International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, as required by GDPR. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Children's Data

We do not knowingly collect or process personal data from children under 16 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

ICO Website: ico.org.uk

ICO Helpline: 0303 123 1113

Updates to This Information

We may update this GDPR information periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Our Data Protection Officer

For questions about data protection or to exercise your GDPR rights, contact us at:

Email: [email protected]

Address: 47 Meadowbrook Lane, Bristol, BS8 2PQ, United Kingdom

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